LuckyMate Casino Privacy Policy

At LuckyMate Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and protect the data you share when you access our platform, create an account, or use any of our services at https://luckymate.co.com/. By using our website, you acknowledge and agree to the practices described in this document. We encourage you to read this policy carefully before proceeding.

Who We Are

Here at LuckyMate, we operate under the ownership of Anakatech Interactive Limited. Our platform holds a Curaçao licence issued by an international gambling authority, and we are regularly audited to ensure fair play, secure payments, and full compliance with industry standards. We primarily serve players in Australia and New Zealand, offering our services in English across both AU and NZ locales.

Information We Collect

At LuckyMate Casino, we may collect the following types of personal information when you register, deposit funds, or interact with our support team:

• Full name, date of birth, and residential address
• Email address and phone number
• Payment details, including bank account information, e-wallet credentials, or crypto wallet addresses
• Government-issued identification documents for verification purposes
• Login credentials and account activity data
• Device information, IP address, browser type, and session data
• Communications you send to our support team at support@luckymate.com

We at LuckyMate collect this information to provide you with a secure, fair, and personalised gaming experience. We do not collect more data than is necessary to fulfil these purposes.

How We Use Your Data

Our LuckyMate Casino team uses your personal data for the following purposes:

• To create and manage your player account
• To process deposits and withdrawals via PayID, Visa/Mastercard, e-wallets (Skrill, Neteller, ecoPayz), cryptocurrency (BTC, ETH, USDT), bank transfers, and prepaid vouchers
• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To deliver bonuses, promotions, and loyalty programme rewards through our five-tier comp points system
• To provide customer support via live chat and email within our standard three-hour response window
• To personalise your experience on our platform, including game recommendations and VIP offers
• To prevent fraud, detect suspicious activity, and maintain the security of our platform
• To send you marketing communications, where you have given us permission to do so

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. At LuckyMate, we rely on cookies to remember your preferences, analyse site traffic, and deliver relevant content. These may include:

• Essential cookies — required for the website to function correctly
• Analytical cookies — used to understand how players interact with our platform
• Marketing cookies — used to serve personalised promotions and track campaign performance

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our LuckyMate Casino platform.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• Payment processors and banking partners to facilitate deposits and withdrawals
• Identity verification and KYC service providers
• Game providers such as Playson, Play'n GO, NetEnt, Pragmatic Play, Aristocrat, Red Tiger, and others — to ensure smooth gameplay
• Regulatory and legal authorities, where required by law or our Curaçao licence obligations
• Our analytics and marketing partners, where consent has been provided

All third parties we work with are contractually required to handle your data in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil our legal and regulatory obligations. At LuckyMate Casino, we will securely delete or anonymise your data once it is no longer needed, unless we are required by law to retain it for a longer period.

Your Rights

As a player on our LuckyMate platform, you have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal restrictions
• The right to withdraw your consent to marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us directly at support@luckymate.com. We will respond to your request as promptly as possible.

Responsible Gaming and Data

We at LuckyMate Casino take responsible gaming seriously. We use the data we collect to support safer gambling tools, including deposit limits, loss limits, time-out options, and self-exclusion features. If you have concerns about your gaming habits, please reach out to our support team via live chat or email. Our eCOGRA-audited games and certified RNG ensure that all outcomes remain fair and transparent.

Security Measures

Our LuckyMate team employs industry-standard security protocols, including SSL encryption, to protect your personal and financial data from unauthorised access, disclosure, or misuse. We regularly review and update our security practices to maintain the highest level of protection for all players on our platform.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes through your registered email address or via a prominent notice on our website. Your continued use of LuckyMate Casino after any such changes constitutes your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy, or how we handle your personal data, please do not hesitate to get in touch with our team. At LuckyMate, we are always happy to assist you. You can reach us at support@luckymate.com or through our live chat feature available on site. We process all support requests within three hours, and Silver-tier members and above have access to round-the-clock assistance.