LuckyMate Casino Cookie Policy

At LuckyMate Casino, we are committed to being transparent about the technologies we use on our website. This Cookie Policy explains what cookies are, how we use them, and what choices you have regarding their use. By continuing to browse and use our platform at https://luckymate.co.com/, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at LuckyMate, we use cookies and similar tracking technologies to ensure our site functions correctly, to remember your preferences, and to provide you with a personalised experience. Cookies do not contain personally identifiable information by themselves, but they may be linked to data we hold about you as a registered player.

Similar technologies we may use include web beacons, pixel tags, and local storage objects. These serve comparable functions to cookies and are governed by the same rules outlined in this policy.

Why We Use Cookies

Our LuckyMate platform relies on cookies for a range of essential and non-essential purposes. We use them to keep you securely logged in during your session, to remember your language and regional settings (EN AU / EN NZ), and to ensure that games from providers such as Pragmatic Play, NetEnt, Play'n GO, and others load correctly on your device. Without certain cookies, our services may not function as intended.

Beyond technical necessity, we also use cookies to understand how players interact with our site. This helps us improve everything from the pokies lobby to the loyalty program experience, so that whether you're exploring our 1,500+ slots or accessing luckymate casino login directly from your mobile browser, the experience is as smooth as possible.

Types of Cookies We Use

Strictly Necessary Cookies

We place these cookies to enable core functionality on our site. They are essential for you to navigate the site, access secure areas, and use features such as the live chat and real money account management. Without these cookies, services you have requested — such as making a deposit via PayID or processing a withdrawal — cannot be provided.

• Session management and secure luckymate login authentication
• Fraud prevention and security monitoring
• Load balancing and server-side request management
• Enabling payment processing across AUD, BTC, ETH, and USDT

Performance and Analytics Cookies

At LuckyMate, we use performance cookies to collect information about how visitors use our website. This data is aggregated and anonymous — it tells us which pages are most visited, how players navigate between sections, and whether any errors occur. We use this insight to continuously improve our platform for players in Australia and New Zealand.

• Pages visited and time spent on each section
• Referral sources and traffic channels
• Technical errors and broken links
• Device type, browser, and operating system data

Functional Cookies

Our LuckyMate Casino site uses functional cookies to remember choices you make and provide enhanced, personalised features. These cookies remember your preferred currency (AUD or crypto), your locale settings, and whether you have previously dismissed notifications or accepted bonus offers such as our Welcome Package.

• Remembering your language and regional locale (EN AU / EN NZ)
• Storing your preferred deposit method or currency
• Saving game lobby display preferences
• Recalling your responsible gaming settings, including deposit and loss limits

Targeting and Marketing Cookies

We and our trusted third-party partners may use targeting cookies to deliver promotional content that is relevant to your interests. At LuckyMate, we may use these cookies to show you personalised offers — such as our 4-step Welcome Package, free spins promotions, or loyalty cashback offers — based on your browsing behaviour on and off our site.

• Tracking pages visited to serve relevant promotional offers
• Measuring the effectiveness of our marketing campaigns
• Limiting how frequently you see the same advertisement
• Supporting affiliate and referral partner tracking

Third-Party Cookies

Our LuckyMate platform integrates services provided by third parties, including game providers, analytics tools, and payment processors. These third parties may place their own cookies on your device when you interact with their services through our site. We do not control third-party cookies and recommend reviewing the respective privacy policies of any third-party service you interact with. We take care to work only with trusted partners who maintain appropriate data protection standards.

Your Cookie Choices and Controls

At LuckyMate Casino, we respect your right to control how cookies are used. You can manage your cookie preferences at any time using the following methods:

Browser Settings

Most web browsers allow you to refuse, delete, or control cookies through the browser settings menu. Please be aware that if you disable strictly necessary cookies, some features of our site — including luckymate casino login, payment processing, and account management — may not function correctly.

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Microsoft Edge: Settings → Cookies and Site Permissions

Opt-Out Tools

For analytics and advertising cookies, you may opt out through dedicated industry tools. We support the use of opt-out mechanisms provided by Google Analytics and similar platforms. To opt out of interest-based advertising, you may also visit the Digital Advertising Alliance or Network Advertising Initiative opt-out pages.

Cookies and Responsible Gaming

Here at LuckyMate, we use certain functional and session cookies specifically to support our responsible gaming features. These include remembering any self-exclusion settings, deposit limits, loss limits, or time-out periods that you have activated in your account. Disabling these cookies could affect the proper application of responsible gaming tools you have chosen to enable. We strongly recommend keeping these functional cookies active if you have set any responsible gaming restrictions.

Data Retention

Our LuckyMate cookies are retained for varying periods depending on their type. Session cookies expire when you close your browser. Persistent cookies remain on your device for a set period — typically between 30 days and 24 months — unless you delete them manually. We retain cookie-related data only for as long as necessary to fulfil the purposes described in this policy, and in line with our broader Privacy Policy obligations under our Curaçao licence issued to Anakatech Interactive Limited.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our operational practices. When we make material changes, we will notify you by posting the updated policy on this page. We encourage you to revisit this page periodically. Your continued use of the LuckyMate Casino site after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies at LuckyMate, or wish to exercise any rights related to your data, please contact our support team. We are available via live chat directly on our site, and you can also reach us by email at support@luckymate.com. Our team processes all requests typically within 3 hours. We are here to ensure your experience with us is transparent, safe, and enjoyable.